Product Return Policy.

We in "guzlaar" site always strive to satisfy our customers 100% and do our best to meet their requirements.

If you are not 100% satisfied with the purchase from our site, you can contact us or communicate us at info@guzlaar.net within 9 days from the date of purchase, you can request to retrieve or replace the product as simply and smoothly as possible, by following the following procedures:

  • If you request return or replacement of a product, it shall be within 9 working days from the date of purchase, provided that, it is in its original condition in the purchase box, and not to have been opened or used with all its attachments.
  • The original purchase invoice must be attached when initiating the replacement or retrieval procedures of the products.
  • The customer has the right to retrieval value of the product or replaces it with another product as his chooses.
  • When requesting a refund a product, it is subject to a check processing to verify its condition, and the refund approved after confirming that the product status is identical to the return policy.
  • The value of purchases made by credit cards is returned within 9 working days.
  • If more than 9 days after the purchase process from our site, we will not be able to return your money.
  • You need to complete the return process, the purchase voucher from our website.

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Refund Policy

  • Once receiving a request to return the value and consideration of the purchase it by us, we will send you an email to you, to inform you that your request has received, and we will inform you that your request has been accepted or rejected.
  • The customer has the right to refund the full amount if the product received is completely different from the description of the product on the product page.
  • The customer is entitled to refund after discount 15 SAR if he does not want the product and it no defect.
  • If the refund approved, your money will be returned pursuant to the payment method during 9days.

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